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CCAO-F · Study Guide

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Domain 2

Output Evaluation and Validation

6 build exercises to practise the concepts in this domain.

2.1Beginner25 minutes

2.1 — Audit a Summary for Accuracy and Omissions

What you will learn

  • How to check whether the output answered what you asked.
  • How to spot a material omission, such as a dropped caveat or deadline.
  • Why a fluent summary can still be wrong.
  • How to build a short checklist from the source.
Open lesson 2.1
2.2Intermediate40 minutes

2.2 — Hunt for Hallucinations and Bias in a Research Brief

What you will learn

  • Red flags: invented statistics, citations that cannot be found, detail beyond the source, and uniform confidence.
  • Why confident wording is not a sign of accuracy.
  • How to test for inconsistency by asking the same thing two ways.
  • How to notice one-sided framing.
Open lesson 2.2
2.3Intermediate35 minutes

2.3 — Fact-Check a Report Against the Source of Record

What you will learn

  • Which source is the source of record for a given claim.
  • Why asking Claude "are you sure?" is not validation.
  • How to ask for evidence you can check, such as quotes with locations.
  • How to use an independent check for high-stakes numbers.
Open lesson 2.3
2.4Intermediate30 minutes

2.4 — Triage Outputs: Ship, Check, or Escalate

What you will learn

  • Which situations require a human to review the output.
  • Why external-facing, legal, financial, health, and people-decision content needs review.
  • How regulated workflows add review requirements of their own.
  • How to assign a reviewer and a reason, not just "someone".
Open lesson 2.4
2.5Beginner25 minutes

2.5 — Adapt One Message for Three Audiences

What you will learn

  • How tone, length, and detail change with the reader.
  • How to tell Claude who the reader is and what they need to do next.
  • How to compare drafts side by side.
  • How to edit for accuracy after Claude edits for tone.
Open lesson 2.5
2.6Beginner25 minutes

2.6 — Choose Inline, Artifact, or Table for the Deliverable

What you will learn

  • When a short inline reply is enough.
  • When an Artifact fits: standalone, reusable, or iterated content.
  • When a table or list makes comparisons easier to scan.
  • How to request a specific format in the prompt.
Open lesson 2.6