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CCAO-F · Study Guide

← Build Exercises

Domain 5

Configuration and Knowledge Management

4 build exercises to practise the concepts in this domain.

5.1Intermediate40 minutes

5.1 — Configure a Project for a Support Team

What you will learn

  • What belongs in Project instructions and what belongs in Project knowledge.
  • How a Project keeps context across chats.
  • How to test that a Project behaves differently from a blank chat.
  • How to name and scope a Project for one purpose.
Open lesson 5.1
5.2Intermediate35 minutes

5.2 — Compare an Uploaded File With a Live Connector

What you will learn

  • How uploaded files are a snapshot and connected sources can stay current.
  • When a stale upload causes a confident wrong answer.
  • What a connector gives access to and the permissions it needs.
  • How to choose between upload and connector for a given source.
Open lesson 5.2
5.3Intermediate30 minutes

5.3 — Write and Tighten Standing Instructions

What you will learn

  • Why short, specific instructions beat long, vague ones.
  • How to state rules Claude can follow and you can check.
  • How conflicts or filler in instructions weaken results.
  • How to test instructions against edge cases.
Open lesson 5.3
5.4Advanced40 minutes

5.4 — Audit and Refresh a Project's Knowledge

What you will learn

  • Why stale knowledge produces confidently wrong answers.
  • How to replace outdated files cleanly.
  • How to remove noise that competes with the right source.
  • Why the Project owner is accountable for quality.
Open lesson 5.4