CCAO-F · Study Guide

Domain 221%

Quick Reference: Domain 2 — Output Evaluation and Validation

Evaluation Checklist

  1. Did it answer what was asked?
  2. Is anything material missing (caveats, limits, deadlines)?
  3. Are specifics supportable (numbers, names, quotes, citations)?
  4. Is it consistent within itself and across runs?
  5. Is it balanced, or one-sided?
  6. Does it need human review before use?

Build your checklist from the source before you read the output, so omissions are visible.

Hallucination Red Flags

Red flagWhat to do
Precise statistics with no sourceVerify against the source of record
Citations you cannot locateTreat as unverified until found
Detail beyond what the document saysCheck against the document and remove unsupported detail
Same confident tone for every claimTone is not evidence. Validate the claims that matter
Different figures on a rerunInvestigate. Disagreement shows where the risk is

Decision Table

If the question says...The answer is likely...
Figure will drive a decisionVerify against the source of record; add independent confirmation
Claude says it is confidentNot validation. Check the evidence
Summary is accurate but leaves out a caveatFailure: omission of material caveats counts
Output goes to customers, regulators, or pressHuman review before it is used
Decision affects a person's job, pay, health, or legal statusA qualified person decides. Claude only informs
Same facts for different readersAdapt tone and length, then compare versions to confirm the facts match
Reusable or iterated standalone contentArtifact
Comparing several options across attributesTable
Short conversational answerInline reply

Traps

TrapCorrect Answer
Ask Claude "are you sure?" to validateVerify against an independent source of record
Fluent output means accurate outputFluency says nothing about accuracy
Every sentence is true, so it is completeCheck what is missing as well as what is stated
Rewrite for audience changes the factsAudience changes tone and detail; facts stay identical
Use an Artifact for every answerUse one for standalone, reusable, or iterated content

If You Remember Nothing Else

  • Verify consequential specifics against the source of record.
  • Self-reported confidence is not validation.
  • Omission of material caveats counts as failure.
  • External-facing, legal, financial, health, and people decisions need human review.
  • Domain 2 is the heaviest at 21%. Spend time here.

Lessons in this domain