CCAO-F · Study Guide

Domain 416%

Quick Reference: Domain 4 — Workflow Integration and Solution Design

Before You Prompt

  • Deliverable: what exactly is produced?
  • Audience: who reads or uses it?
  • Sources: what material is available and who owns it?
  • Success: how will you tell it is good?

Strong Fit and Weak Fit

Strong fitWeak fitBetter design
Synthesizing researchExact calculationPull the number from the owning system; Claude explains it
Drafting and editingApprovals needing authorityClaude drafts; a person approves
Planning and structuringData Claude cannot seeProvide the data or use a permitted connection
Analyzing material you provideFinal decisions on peopleClaude informs; a person decides

Decision Table

If the question says...The answer is likely...
New idea for using Claude on a team taskDefine requirements, then pilot small with a baseline
Pilot results are mixedAdjust the prompt or process and retest before expanding
Recurring monthly reportProject with a template and standing instructions
Request to connect Claude to internal systemsEscalate to the Developer or Architect team
Stakeholder asks "Can Claude do X?"Answer with value, division of labor, and a review step
Old process built around a limit Claude removesRedesign instead of just augmenting

Traps

TrapCorrect Answer
Roll out to the entire company firstPilot, measure against a baseline, then expand
Say "Claude can do everything"State what it does, what people do, and the review step
Say "Claude is unreliable, so no"Use it where it fits and design the split of work
Start prompting before defining the resultDefine deliverable, audience, sources, and success first

If You Remember Nothing Else

  • Projects hold what repeats; prompts hold what is one-off.
  • Escalate system integrations to Developer or Architect.
  • Answer "can Claude do X?" with division of labor and a review step.
  • Pilot, measure, expand.

Lessons in this domain